Region’s contact centre technology specialist, IST expanded its partnership with contact centre solution provider Genesys by adding PureCloud to its solution portfolio. PureCloud is a unified, all-in-one customer engagement and employee collaboration solution that’s intuitive, easy to use and quick to deploy.
“With a proven track record of deploying Genesys-based solutions at leading regional organizations such as Careem, Dubai Islamic Bank, Mobily, SABIC, and STC, IST has quickly established itself as one of the most trusted Genesys partners in the Middle East,” said Mohamed Afifi, managing director – Middle East at Genesys.
The system integrator has seen a lot of traction PureCloud from the customers in the region. IST in a statement said, that they are currently working on launching PureCloud for Yalla Compare, a leading finance comparison site in the Middle East.
PureCloud is a fully loaded cloud contact centre delivering a wealth of functionality. The solution provides omnichannel engagement, speech enabled IVR, customized reporting and analytics, workforce optimization, outbound campaigns, CRM integrations, graphical agent scripting, and social channel management that delivers an exceptional customer experience.
Mohamed Fahmy, CEO at IST, said, “Our Middle Eastern customers have shown a strong appetite for cloud solutions in an effort to lower capital expenditure costs. The scalability and flexibility of PureCloud can help organizations easily expand and shrink their contact center based on fluctuating business demands.”
According to Fahmy, the solution also integrates all the different customer engagement channels into one solution, ultimately enabling businesses to offer the highest quality customer experience.
