Rammas is an artificial intelligence chatbot or virtual employee that will be available around the clock on DEWA’s Facebook page. It also works on DEWA’s smart app and website.
Dubai Electricity and Water Authority (DEWA) has launched its artificial intelligence chatbot, called Rammas, on its Facebook page, with further installations on other social media to follow. DEWA is the first public organisation to use an artificial intelligence platform to engage in real-time text conversations with its customers and answer their enquiries interactively and help them find the right smart service.
“We are always trying to support initiatives by Dubai Government to make significant progress with connected and smart cities with the adoption of efficient and progressive methods, while adopting the best solutions to achieve our vision to become a sustainable innovative world-class utility,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
Rammas is similar to a real employee in how it answers queries, using the chatbot application. It has the ability to learn and understand the needs of customers according to their questions and analyse data, assess them and finally take the necessary decisions to answer these queries accurately and helpfully. Rammas can also help to easily complete customer transactions.